Terms of Service

We provide done-for-you social media content, website design and development, or a combination of both. Social media work runs on a monthly retainer; websites are a one-off build with an optional monthly care plan. The exact scope, deliverables and price are confirmed with you before we start.

After you sign up and we agree on a plan, you’ll complete a short onboarding so we understand your brand, and provide the materials and access we need (e.g. photos, brand assets, account access). You review and approve work through your client portal.

• Prices are shown in USD and are starting points; your final price is confirmed in writing based on your scope.
• Monthly retainers are billed each month in advance. One-off website builds are quoted per project (a deposit may be required before work begins).
• Promotional offers (e.g. founding-client and launch discounts) are limited, applied as described at the time, and may be changed or withdrawn for new clients.
• If payment isn’t received, we may pause services until your account is up to date.

Specific billing terms (deposit amount, notice period) are set out in your individual agreement: [to be finalised].

You can cancel a monthly retainer with [30 days’] notice; you’ll be billed for the current period and we’ll deliver anything already paid for. For one-off projects, any deposit covers work already started and is non-refundable once work has begun. We don’t refund completed work.

Each package includes the deliverables and revisions described when you sign up. Work beyond that scope (for example, an online store, booking or payment systems, large product catalogues, or extra pages on a website) is quoted separately so you only pay for what you need. We’ll always confirm before doing out-of-scope work.

Once a project is paid in full, the final delivered content and website are yours to use for your business. We retain ownership of our underlying tools, templates and processes. With your permission, we may show finished work in our portfolio — we won’t do so if you ask us not to.

• Provide accurate information and the materials/access we need, on time, so we can deliver.
• Make sure you have the rights to any content, images or logos you give us to use.
• Keep your account secure and ensure your content is lawful and not misleading.

We work within platforms like Instagram, TikTok and others, but we don’t control them. We’re not responsible for changes to their rules, features, or for any action they take on your accounts.

We create high-quality, consistent content and websites, but we can’t guarantee specific outcomes such as follower counts, engagement, sales or search rankings — these depend on many factors outside our control.

To the extent permitted by law, our total liability for any claim relating to our services is limited to the fees you paid us for the service in question. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

We may update these terms from time to time; the “last updated” date will change accordingly. These terms are governed by the laws of New South Wales, Australia. See also our Privacy Policy.

Questions about these terms? Email info@viscaramedia.com.